FAQs

Please supply all fonts used with your artwork or alternatively please turn all text to outlines before saving.

• Sending the fonts will allow us to perform minor editing of text on your instruction (handy when there is no time to send us new artwork due to tight deadlines)
• Turning all fonts to outlines or curves eliminates the worry of missing fonts.
  

You can create your artwork at any scale you like as long as its it true proportion, most people create artwork at either 50%, 25% or 10% of true size.

Please ensure any scanned images or rendered graphics are suitably hi res.

Please see What dpi should my images be to get a perfect result? for more details.

Vector graphics are created in programs like Adobe Illustrator, Corel Draw & Freehand, in there basic form they are not dependent on resolution to ensure quality reproductions when printed. They are indefinately scalable without loss of quality in any way.

Please note that most programs allow you to add rendered effects to your vector based graphic, If you are applying any effects such as blur's or drop shadows, please set the raster effects setting to the highest available (usually 300dpi) before saving.

Please send your print ready artwork created in the following software programs or file formats:

• Adobe Illustrator - v10 and above
• Adobe Photoshop - v7.0 and above
• Quark - v5 and above
• High res PDF's
• Tif
• eps
• jpg

Artwork provided in any other format may be submitted but may also be subject to a conversion charge. Please submit your artwork in the format you have it and we will call you to discuss your requirements and provide you with a quote.

If you have no artwork or you have the basic elements but no means to put them together then see our artwork packages for a fixed price service to suit you needs.

You can send us any reference material you wish and we will endeavour to match colours as closely as possible.

For example, if you only have your printed stationery as a colour reference then just send a letterhead or compliments slip to us and we will match to that. Basically any colour approved sample can be submitted as a color reference.

In short, yes we can. We print using 4 colour process therefore some colours can be matched closer than others but in general any colour can be matched to an extremely close match.

Please make us aware of any critical colours that are particularly sensitive so that we can make every effort to ensure the very best match.

No. Images on websites are only 72dpi at the size you view them on screen. Any enlargements from these files will produce extremely poor results.

If web graphics are all you have available then depending on the complexity of the design, we may be able to recreate them in a suitable format for you. Please see our artwork packages for a fixed price service to suit your requirement.

Ideally, no. All our printers use CMYK ink sets. Please convert all images and artwork to CMYK as RGB images often produce unpedictable or unsatisfactory results.

If you are going to submit artwork in RGB then conversion costs may apply. Please see our artwork packages section for more details.

No. Your monitor displays colours in RGB so unless your monitor has been professionally calibrated then colours are unlikely to come out the same once printed.

We will endevour to match as closely as possible to any reference material you care to supply Please see colour matching for more details.

Hardwear only

• We aim to  despatch all orders for hardwear only within 48hours of receipt of payment. 

Hardwear and print

• We aim to despatch small orders with 72 hours from receipt of payment and approved artwork.
• Larger orders may take longer. Please contact us to discuss your deadlines and requirements.

Artwork services

• With the Standard service you will receive a proof of your design within 72 hours of initial brief before any production begins.
• If you need your artwork any quicker then please select either the Premium or Next day service in either the Gold, Silver or Bronze artwork packages.

We are a very flexible company, willing and able to help you meet your deadline. If your worried about timescales or deadlines please do not hesitate to contact us to discuss your requirements.

For the best results all images should be scanned at a high enough resolution to produce 75dpi when printed at full size. You need to calculate the resolution depending on the size of the original (the item your scanning) and what size you intend to reproduce it.

Rendered graphics such as Photoshop documents, or the .jpg, .tif or .eps files created from them should also be created to produce 75dpi at full size so again depending on what scale you are creating your artwork you need to calculate what resolution you should save your artwork at.

If you not sure about any answers listed in our FAQ section, please contact us and one of our technical sales advisors will be happy to help